Frequently Asked Questions

Frequently Asked Questions:

When will my order ship?

Most orders are shipped within 1-2 business days via FedEx, UPS, or USPS, unless otherwise noted on the Product Page beside Availability or listed in the Notes. (see pic above) Transit time depends on where your order ships from, but most orders are delivered within 1-4 business days of shipment. We have products shipped from several locations to help speed up transit times. If an item is on backorder, you will be contacted via email or phone. Once your order is shipped, you will receive tracking information via email.

What do the order statuses "Awaiting Fulfillment" and "Awaiting Shipment" mean?
Awaiting Fulfillment means your order has been received but not yet processed. Once processed, the order status will change to Awaiting Shipment, followed by Shipped, and you will receive tracking info via email.

Can you send me a tracking number?
Tracking information is emailed once your order has been shipped. Sometimes it gets sent to your spam folder, or it's undeliverable if you entered your email address wrong at checkout.

I do not see a snorkel kit for my machine listed on your website. Do you have one available?
We are constantly adding new snorkel kits. Please use the form below if you don't see one listed for your machine.

What is your return policy?
Please visit the following link: Terms & Policies

***We only ship items to the lower 48 US states ***