Terms & Policies
- Please contact us via phone or email if you see a price that is significantly lower than retail (Example: A $500 item showing up for $5 in your shopping cart). Sometimes glitches happen within our system or a price is entered incorrectly by us. If your order happens to slip through our system with an incorrect price, we will contact you in a timely manner and state the issue.
- Free shipping only applies to the lower US 48 States (Excludes Alaska and Hawaii).
- All orders are shipped via Fedex, UPS, or USPS within 1-4 "business" days after your order has been received. If all items are in stock we try our best to ship your order the same day it is placed. Occasionally, some items are unavailable and may be backordered. In this event, we will contact you in a timely manner via email or phone. If we cannot get in touch with you, we will automatically refund you for the full amount on any item that cannot be delivered. Please keep in mind that we DO NOT ship to P.O. Box addresses.
- If you would like to have an order expedited, please contact us for a shipping quote.
- We only ship items to the lower US 48 States.
- Extreme Snorkels is not responsible for stolen or lost packages.
- You will a shipping notification via email with tracking numbers attached.
- Please allow up to 48 hours for tracking numbers to show movement.
- Standard delivery time is 3-5 business days, but can take up to 7-10 business days.
- Please keep in mind that we may send a tracking number before the shipping carrier (such as UPS or FedEx) picks up the package or enters the tracking number into their system. Do not be alarmed if the tracking number you receive does not show any data for up to 1 full business day from the time you receive the email notification.
- If there are other items in your order that have not yet shipped, we will send you a confirmation email as soon as they do.
- Some items are drop shipped directly from the Manufacturer, so do not be concerned if items in your order arrive in separate packages.
- If you need to return an item, please call us at (252) 230-4597 or send an email to [email protected] so we can authorize your return.
- You may return most new, unopened items within 30 days of delivery for a full refund. A 20% restocking fee may be applied in some cases. We will cover the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). However, if you ordered the wrong item or need to return a product because you no longer need it, it will be your responsibility for return shipping charges. Also, if your item/s were originally purchased with Free Shipping, the original shipping fees will be deducted from your refund.
- You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
- All tire sales are final unless there is a manufacturer defect.
- All snorkel kit sales are final and returns will not be accepted!